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‎10-22-2022 08:05 AM - last edited on ‎10-22-2022 10:12 AM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

laptop 15-bs0xx.. It has 8gb of RAM and  Intel(R) Core(TM) i3-6006U CPU @ 2.00GHz, 2000 Mhz, 2 Core(s), 4 Logical Processor(s). My Bluetooth icon is missing from device manager and settings.

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1 REPLY 1

‎10-22-2022 09:35 AM

HP Recommended

Hello @Rihmel 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ?

- Expand <Bluetooth USB>

- Expand <Network adapters>

--->>> Send screenshot

 

(3) Please report your results

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