Bluetooth issue after new update

[Itsa1mario]

Hi this has been asked many times but i seem to be struggling.

Im sure my laptop has Bluetooth. 

The on/off icon is missing and the drivers are non existent in device manager.

Ive tried all possible solutions from services right to hard reboots , nothing seems to work to get Bluetooth back up and running

[Alden4]

Hi @Itsa1mario,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I can help you troubleshoot the Bluetooth issue on your HP ENVY TouchSmart 15-J101ni Notebook PC. Let's go through some steps to identify and resolve the problem.

Check if Bluetooth is Enabled:

• Look for a physical switch or button on your laptop that enables or disables Bluetooth.
• Check the laptop's function keys (F1, F2, etc.) for a Bluetooth symbol and press the corresponding key with the "Fn" key.

Check Device Manager:

• Open Device Manager on your laptop (you can do this by right-clicking on the Start button and selecting Device Manager).
• Look for any entries related to Bluetooth. If you don't see any, it's possible that the Bluetooth drivers are not installed.

Install Bluetooth Drivers:

• Visit the official HP support website for your laptop model.
• Locate the Bluetooth drivers for your specific model and download them.
• Install the downloaded drivers and restart your laptop.

Windows Update:

• Make sure your Windows operating system is up to date. Run Windows Update to check for any available updates, including driver updates.

Check Bluetooth Services:

• Press Win + R to open the Run dialog box, type "services.msc," and press Enter.
• Look for Bluetooth Support Service. Ensure that it's set to Automatic and is started.

BIOS Settings:

• Access your laptop's BIOS settings during the boot process (usually by pressing Esc, F2, F10, or Del).
• Check if there's an option related to Bluetooth, and ensure it's enabled.

Third-Party Bluetooth Software:

• If you've installed any third-party Bluetooth management software, try uninstalling it and rely on the built-in Windows Bluetooth stack.

System Restore:

• If the issue started recently, you can try using System Restore to revert your system to a point when Bluetooth was working.

If after trying these steps Bluetooth still doesn't work, there may be a hardware issue.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support