Bluetooth not working

[Faithas12]

yea everything is visible for other devices on bluetooth setting. Both my laptop and android. but It still couldn't find my device

[Paul_Tikkanen]

Hi:

Let's confirm that your notebook has the Realtek Bluetooth 4.0 adapter installed.

Go to the device manager, find the Bluetooth Radios device manager category and click to expand that.

You should be seeing a Realtek 4.0 Bluetooth adapter listed there.

If you see a Generic Bluetooth adapter listed there, then the Realtek bluetooth driver did not install the device.

The bluetooth normally will not work unless the specific model bluetooth driver is installed.

[Faithas12]

Yep you are right, it is shown generic bluetooth adapter. where do I get the realtek bluetooth driver?

[Paul_Tikkanen]

Therein lies the problem.

The bluetooth drivers I gave you should have installed the generic bluetooth driver, and made it the Realtek bluetooth.

I have no idea why the Realtek bluetooth driver won't install.

Try it again.

Unless you can get the realtek bluetooth driver to install, the bluetooth won't ever work.

[Faithas12]

I don't know how but I downloaded a few SP app and I restarted my computer and my phone is able to find the pc now!!!!!! Thank you very much for your help. These are the few app i downloaded. 

SP66329

SP73091

SP75771

SP73250

I've tried all. So I am not sure whether which one really solved my problem. Thank you very much for your fast reply and help! HP community is awesome!

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.