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jimmy270349
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Message 1 of 2
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Bluetooth on my spectre notebook has dissappeared,was using it now its not in device manager.

HP Recommended
spectre notebook prod no f4w33ea#ab0
Microsoft Windows 10 (64-bit)

last windows update was 16/10/20 but use laptop everyday and its worked ok until this evening but now tells me it doesnt support bluetooth but i have been using it for the last 3 years ok.

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@jimmy270349 Welcome to HP Community!

 

I understand that you are unable to connect Bluetooth.

 

To resolve this issue, follow the steps to uninstall the previous Bluetooth driver, then update the Bluetooth driver:

  1. Select Settings > Apps > Apps & features.
  2. Uninstall the Bluetooth driver from Apps & features.
  3. Press and hold the Power button down for 5 seconds to initialize full shutdown.
  4. Power on the computer.
  5. Open Device Manager.
  6. Click and expand Bluetooth to show hidden devices.
  7. Locate Intel® Wireless Bluetooth® device under Bluetooth.
  8. Right-click on Intel® Wireless Bluetooth®.
  9. Select Uninstall device.
  10. Select Scan for hardware changes (the device will be detected and identified as an Unknown device).
  11. Connect the computer to the Internet.
  12. Then install the Bluetooth driver 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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