• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is how to use Windows Security to Protect HP PCs Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-23-2019 04:11 PM

HP Recommended
Product: Pavilion 15au123cl
Operating System: Microsoft Windows 10 (64-bit)

I'm running Windows 10 Home, version 1909, OS Build 18363.476 and trying to connect a Sony SRS-XB2 speaker with bluetooth.  I've updated drivers, changed settings, stop and start service, and every other solution suggested in several forums, but have yet to solve the issue.  "Allow bluetooth devices to connect to this computer" is greyed out, and when I select "Add a device," the computer can't find my speaker.

One solution was to check "Allow bluetooth devices to connect to this computer" in bluetooth settings - options.  I DON'T HAVE that checkbox.

Seems to be a common problem -- lots of users out there having bluetooth connection issues with Windows 10.  Doesn't seem like it should be a difficult problem or that all of these people are just SOL and have to use wires.

Can anyone out there give me some help please?

2 REPLIES 2

‎11-23-2019 04:54 PM

HP Recommended

@LW66 

 

>>>> "Add a device," the computer can't find my speaker.

Please check the Sony SRS-XB2 manual to see how you can make it is DISCOVERABLE

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎11-25-2019 05:33 PM

HP Recommended

Really?  I've checked the obvious things, and my phone had no trouble discovering the speaker.  I thought I made it pretty clear it's a Windows issue.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.