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02-14-2019 07:14 AM
Hi:
What model wifi adapter does your notebook have?
You have to install the corresponding bluetooth driver for the model wifi adapter your notebook comes with.
If you don't know the model wifi adapter your notebook has, go to the device manager, click to expand the Network Adapters device manager category, and there you will find the name and model number of the wireless network adapter.
02-15-2019 06:49 AM - edited 02-15-2019 06:50 AM
Hi:
Yes, your screenshot shows a Realtek 8188EE wifi adapter.
That is wifi only, not a combination wifi/bluetooth adapter.
Your model does not have built in bluetooth networking capability, which contradicts what the official HP specs indicate...
https://support.hp.com/ph-en/document/c04077276
You have two options...
1. Purchase an external USB bluetooth adapter.
2. Replace the internal RTL8188EE wifi card with a wifi/bluetooth combo card.
If you want to go the second route, let me know how many antenna cables are connected to the Realtek wifi card in there now.
If you want to replace the internal card, you may as well upgrade it to a dual band wireless AC card with bluetooth.
But the only way to do that is to first let me know how many antenna cables are attached to the wifi card.
Here is the link to the service manual for your notebook.
The wifi card R & R procedure can be found in chapter 4.