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Blurry Image

HP ENVY Laptop 17m-ce1xxx
Microsoft Windows 10 (64-bit)

The picture quality when using the inbuilt camera is shaky,grainy and blurry. i have updated the drivers,installed and uninstalled, enables and disabled the drivers from device manager but nothing seems to help.

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HP Recommended

Blurry Image



Are you facing this issue after an update?

Have you tried any troubleshooting steps on your own?


If the image is too dark, take the following actions:

  • Make sure your video recording environment has good lighting.

  • Change the image quality, brightness, contrast, and other adjustments in the webcam software.

To resolve problems with choppy playback, take the following actions:

  • Reduce the size of the video image in the webcam software.

  • Use a high-speed Internet connection.

  • Do not use other high-speed USB devices while using the webcam.

To troubleshoot other video quality problems, refer to one of the following HP support documents:

Keep me posted, how it goes!

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