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‎02-18-2021 05:27 AM

HP Recommended
Product: HP Laptop 14-bp0xx
Operating System: Microsoft Windows 10 (64-bit)

Hello, yesterday I was on my laptop when suddenly it’s just cut out and came up with a black error screen saying

“boot device not found

please install an operating system on your hard disk

hard disk (3F0)”

I was wonder if anyone could help me solve this as I’ve tried the resolution on the HP website but I didn’t have anything on my screen that was show in the pictures and is there any way I can back up my laptop and not lose data as I can’t get this error to go away so save any data on a memory stick .

1 REPLY 1

‎02-18-2021 05:53 AM

HP Recommended

That would typically mean the hard drive has failed.  The fact that it did "suddenly it’s just cut out and came up with a black error screen saying “boot device not found"

that is troubling.

Try running the Diagnostics routine to see if anything else reports

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.


I'm not an HP employee.
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