Bought 30 laptops, touchpad not working

[TOuChOff]

Bought 30 laptops, touchpad not working.After updating Windows from the 1909 build, the touchpad stopped working in the new 19044 21H2 build. In order for the touchpad to work, you need to release a new version of the synaptics driver for the current 19044 build. The touchpad does not respond to double touches, the synaptic program does not start, the touchpad cannot be turned off when the mouse is connected, now when you start typing, your hands touch the touchpad, and it moves the cursor away, which interferes with printing. There are more than 30 computers of this model in our company, after updating the Windows build to version 19044 21H2, we encountered this problem. We do not intend to roll back Windows, as this will affect the security of the system, and we will only use the current version of Windows. Our employees are terribly unhappy. You need to release drivers for the current version of touchpad 19044, 21H2!!!

[Anand_Andy · Accepted solution]

Hi @TOuChOff,

Welcome to the HP Support Community

I understand you are facing a touchpad issue with your HP Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TOuChOff]

dude, do you work at HP? the model is indicated in the tags if you are blind, or have forgotten how your site works. But I think I understand how HP works, they are just indifferent to their customers