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‎02-08-2020 11:15 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I am trying to login as the Admin. I think when I first bought it I configured as a user account. The desktop doesn't allow me to switch users to the Admin.

I can't even run CMD to get system info. When accessing the CLI it shows a prompt of C:\Users\hopeandgreg> None of my control panel functions are accessible. 

 

1 person had the same question
1 REPLY 1

‎02-08-2020 12:06 PM - edited ‎02-08-2020 12:07 PM

HP Recommended

Hi:

 

What I suggest you do is to make a bootable USB recovery drive using the HP cloud recovery tool, which should restore the hard drive to its 'out of the box' condition.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

 

Back up any files you don't want to lose onto a portable hard drive before proceeding with a factory reset.

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