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Cin73 Student
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Brand new HP Spectre cant update anything.

Spectre X360 Convertable
Microsoft Windows 10 (64-bit)

Hp Support Assistant continue to send me update requests (16 in total) but they wont update. It attempts to and then a screen pops up saying "The driver is not supported on this OS version (10.0.17763). I am confused why HP would send me updates for a laptop that is unable to use them so I am thinking there is something wrong with it. Its 3 months old. Any help would me appreciated.

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Brand new HP Spectre cant update anything.

Hey there! @Cin73

 

Please share the product number of the laptop to assist you better.

 

Open support assistant at the top right corner you will see a white question mark icon and says About. Click on it to know the version of HP support assistant.

 

Refer this video instruction from HP support to know more information about using HP support assistant. Click Here

 

Also, you can install the previous version (8.6.18.11 Rev.A) of HP support assistant using this link. Click Here

 

The latest version of HP support assistant is 9.5.192.0. If you have issues using the HP support assistant.

 

Update to the latest version of support assistant using this link. Click Here

 

Refer this article to know more information about using HP support assistant.

 

Also, refer this article to further troubleshoot HP support assistant issues.

 

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

A4Apollo
I am an HP Employee

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