-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- Brand new computer, giving a recycle bin corrupt error messa...

Create an account on the HP Community to personalize your profile and ask a question
12-23-2018 11:42 AM
Hi, I have a brand new Spectre x360 Convertible computer that I'm trying to set up. I keep getting an error message that says "The recylce bin on C:\ is corrupted. Do you want to empty the recyle bin for this drive?" And then there is the yes or no option.
This is brand new. I haven't added anything or done anything because this message pops up anytime I try to do anything and won't let me do anything.
Why is it doing this and what do I do?
12-23-2018 01:44 PM
With a brand new PC, you basically have two choices.
The first, which I would choose if it were mine, would be to return it for a full refund. You should not have to be wasting time debugging issues with a brand new PC.
The second, since you paid for free HP Tech Support as part of the warranty coverage, you might as well make use of it.
While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.
I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836
---------------------------------------
However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
---------------------------------------
I am a volunteer and I do not work for, nor represent, HP
12-23-2018 11:00 PM - edited 12-23-2018 11:01 PM
If you don't want to take it for exchange- personally, I would just do a System Recovery because it sounds like you have a flaky Windows installation. Sytem Recovery reinstalls Windows. Probably the first thing HP phone support would have you do anyway. Guided steps here :
http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc§ion=ccweb
**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***