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- HP Community
- Notebooks
- Notebook Software and How To Questions
- Broadcom BCM20702, Bluetooth 4.0 USB device

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01-18-2018
05:54 AM
- last edited on
01-18-2018
09:03 AM
by
danny-r
Guten Tag
Meine Windows: Windows 10, Home Premium, 64 bits. Version: 1709 (Build:16299.192)
Mein Notebook: HP Envy 15, Notebook PC : [personal information removed] : System Bios: F.54
Broadcom 20702 mit «sp71995.exe» driver von hp heruntergeladen und installiert.
Problem nach wie vor stets vorhanden.
Frage:
Driver kann nicht gestartet werden, siehe Meldung:
Vielen Dank für Ihre Hilfe
Edouard Oberson
Ich habe bereits diese Frage gestellt aber ich weiss nicht ob die angekommen ist
Sorry
--------------------------------
Edouard Oberson
Dörnlerstrasse 30, Sulz
CH 8545 Rickenbach
01-18-2018 09:03 AM
Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티
Thank you for your understanding.
01-18-2018 09:26 AM
Hello
Thank you for our answer.
I translate my problem in english.
My Windows: Windows 10, Home Premium, 64 bits. Version: 1709 (Build:16299.192)
My computer: Notebook: HP Envy 15, Notebook PC : Serie-Nummer : 5CD5022WLC : System Bios: F.54
Broadcom 20702 mit «sp71995.exe» driver von hp downloaded and installed.
The problem is following.
The driver can not started: error 10 not possible to start. You can see the summary message unfortunately in German
because I have the germann Windows 10, Home Premium, 64 bit
I hope you can help me
Thanks
Edouard
01-25-2018 02:32 PM
Hallo
I solved my problem with Broadcom BCM20702, Bluetooth 4.0 USB device as follow:
I deactivate the driver. This problem is now definitively solved. Internet is running good.
Thank you for your help
Best regards
Edouard