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‎06-08-2025 10:43 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 (549V6AV)
Operating System: Microsoft Windows 11

Hi,

I'm reaching out about my HP ENVY x360 15.6 inch 2-in-1 Laptop PC (549V6AV). The right hinge is broken, and two screws have fallen from the gap between the back cover and screen. Fortunately, the screen and system are functioning normally.

Since my warranty has expired, I'd like to explore possible repair options. Kind regards, 

 

Reply
1 REPLY 1

‎06-09-2025 08:38 AM

HP Recommended

Hi @IbrahimAldrubi 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

That sounds frustrating, especially since your laptop is still functioning well otherwise. It’s always tough when a physical issue like a broken hinge arises, particularly after the warranty has expired. I completely understand wanting to find a reliable repair option

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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