Built in Webcam Not Working

[ecw3]

I am a student & have LOVED my HP ENVY x360 2-in-1 Laptop 13-bf0xxx, and I am so desperate for help. 

My laptop was working perfectly. This past semester I had to use the Respondus Lockdown Browser for ASL exams. This includes the use of my built in camera. Out of nowhere, my camera stopped working. I noticed when I would try to do the "environment check" before an exam and it said it could not find my camera. Then I checked the Camera App & it didn't work. Next was my face ID no longer worked to log in. There were (to my best knowledge) no changes that occurred that should have made this occur (no physical damage nor downloads). It was just spontaneous & random. 

I have looked through all forums for support and nothing has worked to fix it.  I have tried everything, including:

• Camera shutter button is definitely on
• Made sure Windows is up to date
• Restart laptop (too many times to count at this point)
• Searched specific error code + attached suggestions
• Followed every instruction on every online HP forum to no avail
• Settings > Apps > Installed Apps > Camera > Advanced options >
  • All app permissions are turned on
  • > Reset > Repair
  • > Reset > Reset
  • Uninstall (& reinstall)
• Settings > Privacy & security > App permissions > Camera 
  • Camera Access is on
  • "Let apps access your camera" is on
• Device Manager > Cameras > "HP True Vision 5MP Camera" > Driver > Update Driver > Search automatically for drivers
  • Each time it says Intel(R) AVStream Camera & that "the best drivers for your device are installed" 
  • General tab says the device is working properly
• Reset PC with keeping my files
• Reset PC with removing everything (full factory reset)
• Contacted virtual Best Buy Geek Squad who basically did everything I just listed despite me having already tried all of that.

No matter what I do I keep getting the same message: 

"We can't find your camera

Check to be sure it's connected and installed properly, that it isn't being blocked by antivirus software, and that your camera drivers are up to date. If there's a physical switch or button for the camera on your PC, make sure it is turned on. 

If you need it, here's the error code: 0xA00F4244<NoCamerasAreAttached>"

Yes I have used the "Get help" button, again, to no avail. 

SOMEONE PLEASE HELP ME, I REALLY NEED MY CAMERA FOR THIS COMING SEMESTER!!!!

Device Info. in case it helps:

• Model: HP ENVY x360 2-in-1 Laptop 13-bf0xxx
• Type: x64-based PC
• Software build number: 22WW1WFZ601#SABA#DABA
• Processor name: 12th Gen Intel(R) Core(TM) i7-1250U
• OS Name: Microsoft Windows 11 Home
• Version: 10.0.26200 Build 26200

[Deep_World]

Hi @ecw3,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

Since software fixes haven’t worked, this may point to a hardware-related problem.

In some cases, the issue could be due to the camera hardware itself or the camera cable connection inside the laptop. If the cable is loose or damaged, the camera may intermittently fail to be detected, even if drivers and updates are installed correctly.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World