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Locked

‎12-20-2023 03:42 AM

HP Recommended
Product: HP Pavilion x360 - 14m-ba015dx
Operating System: Microsoft Windows 10 (64-bit)

I have a Pavillion convertible which is six years old.  I bought a cheap external CD drive from Amazon and connected it to my pc through the usb port.  The drive connection appears in the "This PC" section, and a green line gradually fills the task bar. but not completely.  A pop-up appears saying, "Insert Disc".  Even after inserting the disc, nothing happens.  The buffering symbol keeps buffering for hours.  I have tried updating the drives through the HP support app.  Nothing.  I have also used the diagnostic and troubleshooting updates through HP, and restarting the pc.  The OS is up to date and solid.  As far as I can tell, there isn't anything wrong with the usb ports.

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