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Jamesgb1
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Message 1 of 5
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Solved!

CPU not functional. Can I fix it or retrieve anything such as pictures off my laptop?

HP Recommended
HP 2000 bf69WM Notebook

It's a HP 2000 bf69WM Notebook. Operating system was windows 8 but may have been updated at some point. 

 

Recently upon turning on my laptop the screen remained blank. You can hear it come on, fan works but no boot. I havnt used the computer in a while and last time I did use it I had no issues. Using the led blinking code in the caps lock I found out that the CPU is not functional(maybe). I have read there are solutions to this but I already have a new laptop. I want to know if there is any way to retrieve the pictures and videos I have saved on the laptop. They are not backed up in any way through Google or cloud or anything similar. 

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iomare
Level 15
Level 15
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Message 2 of 5
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HP Recommended

Hi,

You should be able to recover your personal files by removing the hard drive from the old notebook. You can then purchase a USB to SATA cable and transfer your files to the new laptop.

You can see on pages 40 and 41 on this site how to remove the hard drive (i can not find the service manual on the HP site)

https://hp.manualscollection.com/?fid=f0e3eb287c28bd33c7829baaebfa8ee9&read=online&page=40

 

You will then need

https://www.amazon.com/StarTech-com-SATA-USB-Cable-USB3S2SAT3CB/dp/B00HJZJI84/ref=sr_1_1_sspa?dchild...

 

You will need to go into the User folder on the drive and choose the folder with your User name on old PC. The first time you open the folder it will ask for administrator permission and then can take a while to open, even a few minutes as it will change the security settings for each file).

You can then see the folders you had on the old PC Desktop, Download, Pictures....  and you can transfer the files.

 

Hope it helps,

David

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Please click on accept as solution if answered your question

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iomare
Level 15
Level 15
12,517 9,770 2,491 5,169
Message 2 of 5
Flag Post
HP Recommended

Hi,

You should be able to recover your personal files by removing the hard drive from the old notebook. You can then purchase a USB to SATA cable and transfer your files to the new laptop.

You can see on pages 40 and 41 on this site how to remove the hard drive (i can not find the service manual on the HP site)

https://hp.manualscollection.com/?fid=f0e3eb287c28bd33c7829baaebfa8ee9&read=online&page=40

 

You will then need

https://www.amazon.com/StarTech-com-SATA-USB-Cable-USB3S2SAT3CB/dp/B00HJZJI84/ref=sr_1_1_sspa?dchild...

 

You will need to go into the User folder on the drive and choose the folder with your User name on old PC. The first time you open the folder it will ask for administrator permission and then can take a while to open, even a few minutes as it will change the security settings for each file).

You can then see the folders you had on the old PC Desktop, Download, Pictures....  and you can transfer the files.

 

Hope it helps,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

Was this reply helpful? Yes No
Jamesgb1
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Message 3 of 5
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HP Recommended

Right on. I will try just that and let you know what happens. Thank you.

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Jamesgb1
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Message 4 of 5
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HP Recommended

Yes. That worked perfectly. Very easy too. 

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iomare
Level 15
Level 15
12,517 9,770 2,491 5,169
Message 5 of 5
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HP Recommended

Glad it worked out.

 

Take care,

David

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