cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1
9 6 0 2
Message 1 of 3
2,478
Flag Post

Solved!

CSO Menu on UEFI Diagnostic

HP Recommended
HP ProBook 450 G2 Notebook PC
Microsoft Windows 10 (64-bit)

Hello,

 

I work for a company that uses the HP PC Hardware Diagnostics UEFI on a daily basis for multiple laptops (Versions 5.9.0.0 and 6.2.1.0 primarily). Today I was on the main menu of the diagnostic when I accidently pressed either the escape, tilde (~), or  F1 key - which brought up a CSO number and Agent ID entry field. I simply pressed enter on both fields and was given "CSO Dummy" and "Agent Dummy" on the main UEFI screen. With this - I was given additional options and able to test all USB ports at once which is extremely helpful. 

 

Problem is, I don't know how to bring up that CSO entry again. Could someone let me know of the key or key combination to bring that up again? I've tried multiple combinations of the keys mentioned above and nothing works.

 

Thank you,

 

-Brian W.

2 REPLIES 2
Level 2
6 6 2 3
Message 2 of 3
Flag Post
HP Recommended

Hello Brian,

 

The key combo is Tab+A.

 

Hit the key combo on the main screen of the UEFI.

 

It's as simple as that!

 

Hope it works for you,

 

-Joe From Hardware

Author
Level 1
9 6 0 2
Message 3 of 3
Flag Post
HP Recommended

Incredible.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation