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‎05-25-2022 11:51 PM

HP Recommended
Product: HP ENVY Notebook - 15t-k200 CTO (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Hello community, I hope this post finds you well 🙂

 

I recently reinstalled Widows on my PC. After the reset, both CTRL keys are not working. 

 

They work on the on-screen keyboard. There's no physical damage on my computer, in fact, those keys worked just fine before the OS reset.

 

I used HP hardware diagnosis to test the keyboard, all the the other keys work, the issue is just with CTRLs. I tried uninstalling the keyboard driver and restarting the computer: the driver was reinstalled but the issue persists.

 

Am I missing a driver? How could I fix this? Please help me!

 

Than you very much!

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