Calibrating the battery

[Jay_G24]

If you are getting this error only on HP Support Assistant, Let's try uninstalling and reinstalling the application

1. In Windows, search for an open Uninstall a program.
2. On the Programs and Features window, select HP Support Assistant, then click Uninstall. ...
3. Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant. ...
4. Restart your computer to complete the process.

Install HP Support assistant, refer to  How to Download, Install, and Use HP Support Assistant

Keep me posted

[angery_user]

Reinstalled HP support assistant, but after a battery check it says it still needs to calibrate. when i charged this laptop, it said it was  1 minute to full charge (98%) when my cursor hovered over it, but there was a white light (which shows its fully charged).

[Jay_G24]

Le's a run a component test and check-

Component test:

1) Turn off the Computer(if not able to turn it off from Windows- Hold the power button for at least five seconds to turn off the computer). 
2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3) On the main menu, click Component Tests.
4) The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
5) Click on the battery test and then click Run once. 

Keep me posted!

[angery_user]

This is really worrying. 

Component tests>power>battery>run once

Passed, but calibration needed.

[KrazyToad]

@angery_user

How long does the Battery backup last?

[angery_user]

battery backup? i don't know what that is. sorry for asking, but could you please explain?

[KrazyToad]

I mean how long does the Battery hold charge till the battery drains out completely after you charge it to 100%

[angery_user]

Generally around 4 hours, provided i am watching videos. This is an estimation, I don't exactly know how much it lasts, but if you want me to I can find out.

A more accurate representation, when I do the step to drain my battery during calibration (component tests>memory>loop until error) it lasts 2 hours.

[KrazyToad]

@angery_user

Since the issue persists after performing all the troubleshooting steps

Please contact HP Support in your Region for further assistance

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

[angery_user]

uhh

when i open the link it says "page not found"