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‎03-27-2020 05:04 PM

HP Recommended
Product: HP Envy TS 17 Notebook
Operating System: Microsoft Windows 8.1 (64-bit)

My camera is not working.  I've tried to click on the camera button and it gives me an error.  I went on the HP and tried to uninstall and then reinstall the driver.  But when i go into my driver manager it shows the webcam in there.  But it just doesn't allow me to take a picture.

1 REPLY 1

‎04-01-2020 04:22 PM

HP Recommended

@Sweetheartlove Welcome to HP Community!

 

I understand that you are unable to use the camera feature.

 

Do not worry. I will try to fix the issue.

 

Please provide the correct product number.

 

In the meantime, perform the below steps and check.

 

On the right-hand side of the laptop, you will find the camera privacy switch. Please turn off. As shown below.

 

Then launch the camera and check.

 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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