Camera Quality on my notebook is horrible

[Jordan282828]

Im trying to figure out if their is a resolution for the bad camera quality on the webcam of this notebbok. When I finally decided to open the camera on my notebook and the quality is crap. The camera is very blurry and i tired everything to resolve this issue but the quality of this webcam is still the same, Somebody help 

[KrazyToad]

Hi @Jordan282828

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that you are unhappy with the Camera Resolution.

Don't worry I'll look into it.

Let's try updating the Camera Driver from the Device Manager.

- In Windows, search for and open Device Manager.
- In the list of devices, look for Imaging Device and expand the list
- Right-click the driver and select Update Driver Software.
- Click Search automatically for updated driver software.
- Follow the on-screen instructions to install the updated driver.
- Restart your computer to complete the installation of the updates.

Also update the BIOS from Here

Please let me know which App you are using to open the Web Cam.

Keep me posted how it goes.

Thank you. 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and "Kudos" Buttons.

[Jordan282828]

I am using the camera app that came with the computer

[KrazyToad]

Hi @Jordan282828

Have you tried updating the Drivers and Bios as suggested?

Please check the Webcam settings

1. Open YouCam, then click the settings  icon.

2. In the settings menu, click the webcam  icon.

3. From the Capture Device drop-down menu, select your webcam 

4. 

5. Adjust the Resolution and click OK

If possible please send me a Screenshot of an Image captured on the Webcam

Thank you. 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and "Kudos" Buttons.

[Jordan282828]

I dont have the Youcam app, however i just updated the BIOS, should i download the Youcam app ?

[Jordan282828]

I tried to update the drivers but it says i already have the up to date camera

[MKazi]

@Jordan282828

Hi,

as @KrazyToad is out of the office today, I'm replying to you. 

I truly appreciate your efforts and your patience. You've done a remarkable job performing the steps. 

You may review the information shared in "Determine the resolution of the webcam" and "Webcam image quality problems" from this HP document.

Also, the Cyberlink Youcam software can be downloaded and installed via this link.

Hope this helps. Let me know. 

Cheers! 🙂