Camera: Requires further installation

[AlyssaC]

Device USB\VID_05C8&PID_0379&MI_00\6&2b5d7701&0&0000 requires further installation.

That's what I'm seeing in Device Manager/Properties/etc.  I have tried everything on HP's website and from other areas of the internet.  I even restored the entire Notebook back to factory settings.  Please help, we need the camera for distance learning.  It was working just fine in the spring, now we have trouble.

[Jay_G24]

Hi @AlyssaC,

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Let me know!

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[AlyssaC]

The camera is built-in and shows up as HP Truevision HD. Is that what you’re asking? Or asking for further information about the Pavilion Notebook?

[Jay_G24]

I would need the product number and the model of your product.

[AlyssaC]

HP Pavillion Notebook 17-g101dx 

Product id: P1A76UA#ABA

[Jay_G24]

Let us ensure if the webcam is detected by your HP laptop. The following steps will help:

• In Windows, search for and open Device Manager.

• In Device Manager, double-click Imaging devices.

• Verify that your webcam or video device is listed under Imaging devices. 

Figure : Device Manager

• If there is no webcam or video device listed, select Imaging devices and select Scan for hardware changes to scan for the webcam or video device.

NOTE: If no hardware is found after running the scan, there might be an issue with the webcam hardware. 

• If a webcam or video device is found, right-click on the device and select Enable.

• Open YouCam to see if the application opens with the selected webcam. If this did not resolve the issue, continue with the below steps.

• Make sure you are connected to the Internet.

• In Device Manager, double-click Imaging devices.

• Right-click your webcam or video device, then select Update Driver Software.

• In the Update Driver Software window, select Search automatically for updated driver software.

  Figure : Update Driver Software window

  

• After the message, Windows has successfully updated your driver software, or The best driver software for your device is already installed, click Close.

• Open YouCam to see if the application opens and the driver update resolves the error message

Also refer to  Webcam Troubleshooting (Windows 10, 😎

Hope this helps! Keep me posted. 

[AlyssaC]

Completed all steps as indicated. Still see the required further installation note on the Device Manager/Events area and the error message in the camera app that there’s no camera detected. 

[Jay_G24]

I’d recommend you contact HP Phone Support in your region further for assistance.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day!