cancel
Showing results for 
Search instead for 
Did you mean: 
AlyssaC
New member
4 3 0 0
Message 1 of 8
1,179
Flag Post

Camera: Requires further installation

HP Recommended
Pavillion Notebook
Microsoft Windows 10 (64-bit)

Device USB\VID_05C8&PID_0379&MI_00\6&2b5d7701&0&0000 requires further installation.

 

That's what I'm seeing in Device Manager/Properties/etc.  I have tried everything on HP's website and from other areas of the internet.  I even restored the entire Notebook back to factory settings.  Please help, we need the camera for distance learning.  It was working just fine in the spring, now we have trouble.

7 REPLIES 7
Jay_G24
HP Support Agent
HP Support Agent
12,572 12,541 969 1,100
Message 2 of 8
Flag Post
HP Recommended

Hi @AlyssaC,

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Let me know!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

0 Kudos
AlyssaC
Author
New member
4 3 0 0
Message 3 of 8
Flag Post
HP Recommended

The camera is built-in and shows up as HP Truevision HD. Is that what you’re asking? Or asking for further information about the Pavilion Notebook?

0 Kudos
Jay_G24
HP Support Agent
HP Support Agent
12,572 12,541 969 1,100
Message 4 of 8
Flag Post
HP Recommended

I would need the product number and the model of your product.

0 Kudos
AlyssaC
Author
New member
4 3 0 0
Message 5 of 8
Flag Post
HP Recommended

HP Pavillion Notebook 17-g101dx 

Product id: P1A76UA#ABA

0 Kudos
Jay_G24
HP Support Agent
HP Support Agent
12,572 12,541 969 1,100
Message 6 of 8
Flag Post
HP Recommended

Let us ensure if the webcam is detected by your HP laptop. The following steps will help:

  • In Windows, search for and open Device Manager.

  • In Device Manager, double-click Imaging devices.

  • Verify that your webcam or video device is listed under Imaging devices. 

Figure : Device Manager

Device Manager

  • If there is no webcam or video device listed, select Imaging devices and select Scan for hardware changes to scan for the webcam or video device.

NOTE: If no hardware is found after running the scan, there might be an issue with the webcam hardware. 

  • If a webcam or video device is found, right-click on the device and select Enable.

  • Open YouCam to see if the application opens with the selected webcam. If this did not resolve the issue, continue with the below steps.

  • Make sure you are connected to the Internet.

  • In Device Manager, double-click Imaging devices.

  • Right-click your webcam or video device, then select Update Driver Software.

  • In the Update Driver Software window, select Search automatically for updated driver software.

    Figure : Update Driver Software window

    Update Driver Software window
  • After the message, Windows has successfully updated your driver software, or The best driver software for your device is already installed, click Close.

  • Open YouCam to see if the application opens and the driver update resolves the error message

Also refer to  Webcam Troubleshooting (Windows 10, 😎

 

Hope this helps! Keep me posted. 

 

 

0 Kudos
AlyssaC
Author
New member
4 3 0 0
Message 7 of 8
Flag Post
HP Recommended

Completed all steps as indicated. Still see the required further installation note on the Device Manager/Events area and the error message in the camera app that there’s no camera detected. 

0 Kudos
Jay_G24
HP Support Agent
HP Support Agent
12,572 12,541 969 1,100
Message 8 of 8
Flag Post
HP Recommended

I’d recommend you contact HP Phone Support in your region further for assistance.

 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation