cancel
Showing results for 
Search instead for 
Did you mean: 
mdn94an
New member
2 1 0 0
Message 1 of 4
230
Flag Post

Camera and Microphone issue

HP Recommended
HP Spectre X360 13
Microsoft Windows 10 (64-bit)

Hi,

Its been two weeks since the camera and the microphone of my computer stoped working properly. 

I have checked in the device management page and the drivers for the camera are not to be found, i have tried the search for modification option on the top of the page but it just doesn't do anything. It seems like my computer is acting as if there where no camera plugged inside (it is not coming from the kill switch beeing on)
I think that the problem is coming from the fact that the camera driver desapeared or some what deleted itself. I have tried resetting my PC two times but nothing changed.

Therefore I  wanted to know if someone could tell me where i can re download the drivers because they are not available on the hp drivers page when i use the "recognize my pc feature". 

 

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,941 2,570
Message 2 of 4
Flag Post
HP Recommended

@mdn94an

 

I reviewed your post and I understand that the webcam and the microphone are not working on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03430151

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Reply
0 Kudos
mdn94an
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hello, 

Thanks for your answer, I have already visited that page and none of the solutions worked unfirunately. The conclusion might be that the camera is unplugged inside my computer but the thing is that it was working perfectly a few weeks earlier and i haven't done anything to my laptop, i genuinlly think that it is a software problem. I would like to redownload the camera drivers from the HP website but when i use the detect my product feature, the site doesn't show any camera or microphone drivers. Do you know if there is somewhere else i could download them ?

Reply
0 Kudos
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,941 2,570
Message 4 of 4
Flag Post
HP Recommended

@mdn94an

 

The webcam uses the Windows built in drivers and the microphone drive is part of the audio driver.

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation