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‎02-08-2020 08:33 AM

HP Recommended
Product: Example: HP Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

Does anyone know how to reinstall HP IR camera device?

 

Thank You

10 REPLIES 10

‎02-08-2020 09:05 AM

HP Recommended

Hello, for help you please tell us the Product Number (P/N) from your PC.
If you need help for find this please check this document: https://support.hp.com/us-en/document/c03754824

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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‎02-08-2020 10:57 AM

HP Recommended

HI Fanordi

 

number  is  5AT18EAABU

 

Thank you

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‎02-08-2020 11:39 AM

HP Recommended

HI Fanordi

 

number  is  5AT18EAABU

 

Thank you

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‎02-08-2020 04:11 PM

HP Recommended

Hello, you can reinstall it here: Download

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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‎02-09-2020 04:01 AM

HP Recommended

Thanks Fanordi

 

It saying that the driver is not supported on this OS. 

Also I need the actual device software as I've uninstalled the HP IR camera as i was getting a message which said that camera could not be found / detected when I was using ZOOM and Hangouts.

 

Dec

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‎02-09-2020 04:11 AM

HP Recommended

Hello, you have been on Windows 10?? What version exactly?? You can find this taping "winver" on the search bar. 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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‎02-09-2020 04:14 AM

HP Recommended

version 1909  OS build 18363.592

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‎02-09-2020 04:16 AM

HP Recommended

https://support.hp.com/us-en/product/hp-spectre-15-df0000-x360-convertible-pc/23238160/model/2608494...

It is been this model?? 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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‎02-09-2020 04:45 AM

HP Recommended

Yep

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