Camera is not working in my laptop need to reinstall camera drivers in device manager

[LAPTOP-I67NBVNK]

reinstall camera drivers in device manager and enable access the camera 

product number - 50M62PA#ACI

[Max3Aj]

@LAPTOP-I67NBVNK, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're having trouble with your camera on your HP Laptop 15s-eq2143AU, and you're looking to reinstall the drivers and enable camera access. I'm here to help you get that working again! 

Reinstall Camera Driver via Device Manager

1. Press Windows + X and select Device Manager.
2. Expand Imaging Devices or Cameras.
3. Right-click on your camera device (e.g., "HP TrueVision Camera") and select Uninstall device.
4. Confirm the uninstallation.
5. Restart your laptop. Windows will automatically reinstall the default camera driver.

Download the Latest Camera Driver from HP

1. Visit the official HP driver page for your model: Official HP® Support
2. Select your Windows version.
3. Look under Driver – Keyboard, Mouse, and Input Devices or Software – Multimedia for the camera driver.
4. Download and install the latest version.

Enable Camera Access in Windows Settings

1. Go to Settings > Privacy & Security > Camera.
2. Make sure Camera access is turned On.
3. Also enable access for apps like Zoom, Teams, or Skype.

You may refer to this document - HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10) | HP® Support

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support