Camera isn't working

[Rosie723]

I set up a zoom call a few weeks ago with someone and my computer said there was not a camera detected. Which is strange because I used the camera in the last few months. I was chatting with someone in microsoft and he said I needed to contact HP to download a link for the driver but I cannot find out how to do that. Any help would be appreciated.

[Kuroi_Kenshi]

Hi @Rosie723,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop's camera!  

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Enable the camera in Settings. Go to Settings → Privacy & security → Camera, and make sure "Let apps access your camera" is turned ON. Also, check that Zoom (or other apps) have access.
    
2. Check Device Manager. Press Win + X → Click Device Manager. Expand Imaging Devices or Cameras. If you see your camera listed, right-click and select Enable device (if disabled). Right-click again, select Update driver, and search automatically. If the camera is missing, click View → Show hidden devices. If still missing, move to the next step.
    
3. Reinstall the camera driver. In Device Manager, right-click your camera and select Uninstall device. Restart your laptop, and Windows should reinstall it automatically. Alternatively, go to the HP Support Website, enter your laptop model (15-Dy1071wm), and look under the Driver – Camera section to download and install the latest driver.
    
4. Check Windows Update. Open Settings → Windows Update and click Check for updates. Install any pending updates.
   
   If the camera is still not detected, it could be a hardware issue. Try using an external USB webcam (if availabe) to see if the problem is specific to the built-in camera. Let me know if you need more help! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,