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‎04-20-2020 10:29 AM

HP Recommended
Product: HP Pavilion x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

When I open the camera, either just using the camera, or through zoom, It gives a brief moment of an image and then freezes. In the camera app, I can take a video, but the image does not change and the video does not save. I have updated the camera drivers and the graphics drivers and the firmware but nothing has changed. I went through all of this two weeks ago and thought we had the issue resolved. It worked for one day, and then stopped working again. 

1 person had the same question
1 REPLY 1

‎04-23-2020 08:38 AM

HP Recommended

@CMEAGHER77,

 

I reviewed your post and I understand that the webcam is not working correctly on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03430151

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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