Camera on HPSpectre 360 not working

[Laohu1]

Camera just stopped working  during sign up:  Message :  cannot switch on camera  use .....

[VikramTheGreat]

Hi @Laohu1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We understand how concerning it is when your HP Spectre x360 13.5" 2-in-1 Laptop PC (14-ef0000) camera suddenly stops working, especially during something as important as a sign-up process. Let’s walk through this together and get your camera functioning again.

Steps to Resolve Webcam Issues

1. Check the Webcam Privacy Key

Your Spectre x360 may have a physical shutter or keyboard shortcut to disable the camera.

• Look for a camera icon key on the keyboard.
• Press the camera key (often F8) or Fn + F8 to toggle the camera on.

2. Enable Camera in Windows Settings

• Go to Settings > Privacy & Security > Camera.
• Make sure Camera access is turned on.
• Scroll down and ensure apps like Camera, Zoom, or Teams have permission.

3. Check Device Manager

• Press Windows + X, then select Device Manager.
• Expand Imaging Devices or Cameras.
• If the camera is listed, right-click and choose Enable (if disabled).
• If not listed, click Action > Scan for hardware changes.

4. Update or Reinstall Camera Driver

• In Device Manager, right-click the camera and select Update driver.
• If that doesn’t help, choose Uninstall device, then restart your laptop to reinstall it automatically.

5. Run HP PC Hardware Diagnostics

• Restart your laptop and press Esc, then F2.
• Run the Webcam Connection Test to check for hardware issues.

🔗 HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10) | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat