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- Camera shows gray screen

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06-18-2025 11:42 PM
I have an HP Spectre 2-in-1 laptop with an integrated HP True Vision 5MP camera. I've had this device for about two years, and the camera issue has persisted for over a year now.
The main issue is that the camera does not display any image—it only shows a plain gray screen. This happens consistently across all applications, including Zoom, Microsoft Teams, and the Camera app in Settings. There are no error messages, and the camera appears to turn on, but no video feed is shown.
Interestingly, the camera itself seems to be functioning to some extent. For example, facial recognition with Windows Hello works perfectly—I’m able to sign in using face unlock without any problems.
I've attempted several common troubleshooting steps found online, but none have resolved the issue. Here’s what I’ve tried so far:
Checked camera privacy settings
Ran the Camera Troubleshooter in Settings
Updated and reinstalled the camera drivers
Ensured Windows is fully updated
Restarted the Windows Camera service
Additionally, I performed a full factory reset of my device about three months ago, but the issue remains.
Any further help or suggestions would be greatly appreciated.