• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎06-18-2025 11:42 PM

HP Recommended
Product: HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef0000 RCTO Base Model
Operating System: Microsoft Windows 11

I have an HP Spectre 2-in-1 laptop with an integrated HP True Vision 5MP camera. I've had this device for about two years, and the camera issue has persisted for over a year now.

 

The main issue is that the camera does not display any image—it only shows a plain gray screen. This happens consistently across all applications, including Zoom, Microsoft Teams, and the Camera app in Settings. There are no error messages, and the camera appears to turn on, but no video feed is shown.

Aerods_0-1750310697785.png

Interestingly, the camera itself seems to be functioning to some extent. For example, facial recognition with Windows Hello works perfectly—I’m able to sign in using face unlock without any problems.

 

I've attempted several common troubleshooting steps found online, but none have resolved the issue. Here’s what I’ve tried so far:

  • Checked camera privacy settings

  • Ran the Camera Troubleshooter in Settings

  • Updated and reinstalled the camera drivers

  • Ensured Windows is fully updated

  • Restarted the Windows Camera service

Additionally, I performed a full factory reset of my device about three months ago, but the issue remains.

 

Any further help or suggestions would be greatly appreciated.

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.