cancel
Showing results for 
Search instead for 
Did you mean: 
Prabir2
New member
1 0 0 0
Message 1 of 2
171
Flag Post

Camera starts flickering with lines and stops in 10 seconds

HP Recommended
HP Pavilion x360 - 14-dh1010tu
Microsoft Windows 10 (64-bit)

Camera starts to show lines and image distortion within seconds of starting and goes still. contacted HP support couple of time . first installed BIOS driver , then was asked to do a system check which passed successfully , tried all updates for windows 10 . everything is in place problem still persists.

1 REPLY 1
Photoray002
Level 15
Level 15
12,668 12,443 1,307 4,295
Message 2 of 2
Flag Post
HP Recommended

How are you accessing the camera?

Are the lines and freezing only happening in a certain app?

 

Also go into the Device Manager and see if there is a yellow caution sign next to the webcam device.

  1. Type Device Manager into the Windows Search bar and hit Enter.
  2. Go to Cameras and expand the arrow.
  3. See if a caution sign is present.

If a caution sign is present, right click the device and uninstall it. Reboot the PC and give it a minute to auto reinstall the driver.  See if the camera works now.

 

If it still does not work and/or does not work no matter what app is used, the camera is most likely failing and will need replaced. Since you are under warranty, HP is supposed to fix it.

 

Note: just because the diagnostics does not detect an error, does not mean the camera is OK.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation