Camera

[Rangerover2024]

Camera not working.  I"m trying to take assessment and the camera not showing 

[Max3Aj]

@Rangerover2024, Hi there, and welcome to HP Support Community!

Thank you for reaching out with your concern. I'm glad to assist you today.

I understand you're having trouble with your HP Notebook camera not working while trying to take an assessment. Let's go through a few steps to get it working again:

Check the Camera Privacy Switch or Shutter Key

Some HP notebooks have a physical switch or key that disables the camera for privacy:

• Look for a slider near the camera or a camera key (often on the top row of the keyboard).
• If the camera has a shutter light, make sure it's off (light on = camera off).

Open the Camera App

• Press Windows + S, type Camera, and open the Camera app.
• If the camera works here, it’s likely a permissions or app-specific issue.

Check Camera Permissions

• Go to Settings > Privacy > Camera.
• Make sure Camera access for this device is On.
• Also ensure the app you're using (e.g., browser or assessment tool) has permission to use the camera.

Update or Reinstall the Camera Driver

• Press Windows + X > Device Manager.
• Expand Cameras or Imaging Devices.
• Right-click your camera > Update driver or Uninstall device (then restart your PC to reinstall automatically).

Run HP Hardware Diagnostics

Use HP’s built-in tool to test the camera:

• Download and run HP PC Hardware Diagnostics for Windows. HP PC Hardware Diagnostics | HP® Support

You may refer to this document - HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10) | HP® Support
 

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Take care and happy computing!

Best regards,

Max3Aj

HP Support