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‎07-18-2024 07:50 AM

HP Recommended
Product: 16-a0032dx

My 16-a0032dx stopped working suddenly, and the only way I could get it running was to do a fresh install of windows (the backups and the boot device were inaccessible). Now it does not start up as fast as before, and I lost all of the preloaded software for enhanced gaming. Is there anywhere that I can download an image to set the machine back up to factory settings?

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1 REPLY 1

‎07-18-2024 09:26 AM - edited ‎07-18-2024 09:27 AM

HP Recommended

You can use the HP cloud recovery tool to create a bootable USB recovery drive.

 

Enter your notebook's product number which is 2C387UA#ABA, in the search window at the link below and it will direct you to the Microsoft store to download the utility to create the recovery drive.

 

Cloud Recovery (d34z73bbtpzgej.cloudfront.net)

 

Here's an info link for how to use the utility. 

 

Recover Your Computer Using the HP Cloud Recovery Tool | HP Computers | HP Support (youtube.com)

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