-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- Can I download an image to reset my 16-a0032dx

Create an account on the HP Community to personalize your profile and ask a question
07-18-2024 07:50 AM
My 16-a0032dx stopped working suddenly, and the only way I could get it running was to do a fresh install of windows (the backups and the boot device were inaccessible). Now it does not start up as fast as before, and I lost all of the preloaded software for enhanced gaming. Is there anywhere that I can download an image to set the machine back up to factory settings?
07-18-2024 09:26 AM - edited 07-18-2024 09:27 AM
You can use the HP cloud recovery tool to create a bootable USB recovery drive.
Enter your notebook's product number which is 2C387UA#ABA, in the search window at the link below and it will direct you to the Microsoft store to download the utility to create the recovery drive.
Cloud Recovery (d34z73bbtpzgej.cloudfront.net)
Here's an info link for how to use the utility.
Recover Your Computer Using the HP Cloud Recovery Tool | HP Computers | HP Support (youtube.com)