• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Pavilion 15-cx0055ur
Microsoft Windows 10 (64-bit)

I've asked the same question, but it was cancelled due to the fact that my windows was not licensed. Now i have licensed win 10, but the problem is still there. Below i've poseted the previous text of problem as well as screenshots of disk manager and Optane software. Please, keep in mind that Windows is in Russian. 

 

"I have Pavilion 15-cx0055ur, which has Intel Optane. When I try to install the driver, it says unsupported bios or bios not in UEFI mode. I have InsydeH20 rev5.0 bios, i tried to update it from the hp website, still get the same message. I have a suspision that the insyde bios is not updated, however it runs on uefi mode. Can anybody help by saying does actually insydeh20 support optane and how should I update it.

thank you"

2z0LUNtFA18.jpg3m7PzoIz41U.jpgDH7ljEdVyko.jpg

 

As you can see from the last picture Windows is licensed. 

Thank you 

1 REPLY 1
HP Recommended

@Nurbolat

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and would like to help

 

Please download the BIOS from this Link: https://support.hp.com/au-en/drivers/selfservice/swdetails/HP-Pavilion-Gaming-15-cx0000-Laptop-PC/20...

 

If the issue persists, I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

The HPSA will automatically look for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows 10 is up to date

 

Select the Start  button, and then go to Settings  > Update & Security   > Windows Update , and select Check for updates.

 

Keep me posted how it goes

 

Thank you and have a wonderful weekend 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.