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‎08-10-2022 11:30 AM

HP Recommended
Product: HP Notebook - 17-bs061st
Operating System: Microsoft Windows 10 (64-bit)

Can not update Windows 10 from Ver 1909. Been trying for years, Have tried everything that I can find on the internet. No Luck

Category:
27 REPLIES 27

‎08-10-2022 12:59 PM

HP Recommended

Hello @JTBatsfsteam 

Sorry to hear that you are having problems ... and I would like to help you.

 

Your Windows version is too old and cannot be updated !

 

(1) Back up <all> personal data (documents/pictures/videos etc...) to external USB hard drive

 

(2) Reinstall Windows 10

 

You need to prepare <usb flash drive>

 

Use the official Microsoft method:

https://www.microsoft.com/en-us/software-download/windows10ISO

 

After installation is done, download and install HP drivers

https://support.hp.com/us-en/drivers

 

(3) Please report your results

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‎08-13-2022 05:36 PM

HP Recommended

Tried again this afternoon with the same results.First time with error codes.Win 10 update attempt 8_13_2022.png

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‎08-13-2022 05:40 PM - edited ‎08-13-2022 05:40 PM

HP Recommended

Hello do you use multiple user accounts ?

@JTB51 and @JTBatsfsteam  ?

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‎08-13-2022 06:14 PM

HP Recommended

Looks like I might have 2 logins.

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‎08-13-2022 07:50 PM

HP Recommended

Hello @JTB51 

 

Before you do anything else please ...

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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‎08-13-2022 07:59 PM

HP Recommended

I will after this attempt (#3)

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‎08-14-2022 11:26 AM

HP Recommended

Did as you requested yesterday. Upgraded HP PC Hardware Diagnostics (UEFI) to Ver 8.7.1.0 and tested the system and components into the early morning hours. Everything passed.

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‎08-14-2022 11:34 AM - edited ‎08-14-2022 11:35 AM

HP Recommended

Hello @JTB51 

 

(1) Reinstall Windows 10

You need to prepare <usb flash drive>. Please create 2 <usb flash drives> to test.

- USB flash drive type 2.0

- USB flash drive type 3.0

 

Use the official Microsoft method:

https://www.microsoft.com/en-us/software-download/windows10ISO

After installation is done, download and install HP drivers

https://support.hp.com/us-en/drivers

 

---

(2) You need to boot from <USB flash drive> to start installation

(2-1) Insert <USB flash drive>

(2-2) Enter BIOS

Turn off computer and wait five seconds

Turn on computer, and then immediately press [ESC] key repeatedly until the Startup Menu opens

ub6424_0-1660498224601.png

Press [F9] to open <Boot Device Options>

(2-3) Select <USB drive> drive in <Boot Option Menu> and press ENTER

---

 

(3) Please report your results

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‎08-14-2022 02:26 PM

HP Recommended

Computer crashed got blue screen of death.

Computer not responding to recovery USB drives.

Error Message in blue screen

File:  \Windows\System32\winload.efi

Error Code: 0x000000f

 

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