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‎09-25-2019 05:13 PM

HP Recommended
Product: HP Pavillion 15
Operating System: Microsoft Windows 10 (64-bit)

I am having issues where I can no longer update drivers under HP assistant. It gives me a message stating that I must log into my account to install the software, even though it shows me being logged into my HP account. I have actually logged out, and logged back in hoping it would fix the problem, but it doesn't accomplish anything. Since it is an audio driver update, it is needed to remove some issues with at least on piece of software I run. Any thoughts and suggestions would be welcome.

 

Sincerely, 

      Mark

3 REPLIES 3

‎09-28-2019 07:23 AM

HP Recommended

@TirIndlis,

 

Welcome to the HP Support Community!

 

I recommend you uninstall HP support assistant and then download and install it from the below link.

 

https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/p...

 

Here is how it is done.

  1. In Windows, search for an open Uninstall a program.
  2. On the Programs and Features window, select HP Support Assistant, then click Uninstall. ...
  3. Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant. ...
  4. Restart your computer to complete the process.

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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‎09-28-2019 09:29 AM

HP Recommended

I guess I can try that. If all else fails in regards to the software I can do a factory install. Thanks for the reply. 

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‎09-28-2019 10:15 AM

HP Recommended

@TirIndlis,

 

You're welcome!

 

If any other questions arise, please feel free to write back to me.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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