Can"t get zoom to load. Requesting zoom rooms information keeps spinning

[Bette20814]

I keep getting requesting zoom rooms information while trying to download/install zoom on my new laptop

[Dilip_18]

Hi@Bette20814,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Zoom issues with the HP Stream Laptop. There are multiple ways to sign in to your Zoom Rooms. If a user on your account will be setting up the Zoom Room, they can sign in with their own credentials, either as the account owner or admin.

A Zoom Meeting refers to a video conferencing meeting that's hosted using Zoom. Meanwhile, a Zoom Room is the physical hardware setup that lets companies schedule and launch Zoom Meetings from their conference rooms.

I have a few recommendations 

• Restart To Fix Zoom Not Launching.
• Force Quit Zoom
• Close Other Apps To Fix Zoom Not Launching
• Reinstall App

Hope this helps! Keep me posted. 

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