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‎06-24-2022 08:02 AM

HP Recommended

I have an HP Notebook 14s-dq2xxx which came with a genuine Windows 10 OS when I bought it freshly new. I installed Pop!_OS right after buying it and I need to install Windows 10 again to get some special software support for working in my university laboratory. But the problem is, the official Windows 10 ISO does not seem to find my SSD drive to install the OS and says no device drive found. I looked up to pretty much every solution found on the internet but none of them worked. They say about something changing UEFI boot to Legacy. But there is no option in the Boot Setup page to accomplish the task. Is there any way to fix the problem?

See the comment for further information on this laptop.

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1 REPLY 1

‎06-24-2022 09:14 AM

HP Recommended

Hi:

 

If your notebook as an Intel 11th gen core processor, there is a special process needed to install W10/W11 on notebooks with the Intel 11th gen core processors...

 

See the info at the link below.

 

https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c...

 

Here is the link to the driver you need...

 

This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

 

https://ftp.hp.com/pub/softpaq/sp135501-136000/sp135979.exe 

 

There is an error in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to

 

When I ran through the steps, I don't get an Extract to option when I right click on the file.

 

You will probably have the same issue.  Download and install the free 7-zip file utility from the link below.

 

The 1st file at the top of the page is for 64 bit.

 

7-Zip (7-zip.org)

 

Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to:  and let it extract the file into its folder name (sp135979), and copy that folder to your USB flash drive, and continue with the instructions.

 

Then you can install the drivers and available software from the support page.

 

HP Laptop PC 14s-dq2000 Software and Driver Downloads | HP® Customer Support

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