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Locked

‎05-07-2024 04:31 PM

HP Recommended
Product: USB drive
Operating System: Microsoft Windows 11

I'm trying to log in to my laptop to do schoolwork but I don't remember my password and I clicked reset password so I could answer the security question and log in but it says "One or more incorrect answers.Please try again" and Ik these are all the correct  answers so I don't know how else to log in ,does anyone know any other ways to reset my password and log in

Category:
1 REPLY 1

‎05-08-2024 12:12 PM

HP Recommended

You should have written it down -- as we have no way of accessing or recovering it, nor do you -- NOW.

 

I wish we could help you -- but we're not allowed to, since we have no way from here to verify ownership of any computer.


Therefore, according to the Community's Rules of Participation:


4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.


To get help resetting the password on your product, you have to Contact HP support in your region using the following link:


https://www.hp.com/us-en/contact-hp/ww-contact-us.html

 



I am a volunteer and I do not work for, nor represent, HP
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