Can't access my HP Notebook software HP support for updates

dalexandre76 · ‎06-07-2020

So my issue is I haven't used this New HP Labtop in Months I got it in December, I was using my older HP Labtop it's a lot better till last week I had to send it to HP Engineering and Support for diagnoses. So this HP on this PC is never discoverable it started to bother me 3 days ago I was on chat remotely with microsoft engineers to fix my windows 10 also they updated my Browser to the New Microsoft Edge. My Edge browser and Windows are working very good. My issue is that this HP Labtop first it's never discovered I try to run updates it won't let me I go to HP.com nothing. I'm beginning to think this HP Labtop serial number CND8287X2Z and product name: is 4ND16UA I cant put in the model it is because it wont show me it only says HP Labtop 15-bs2xx I can't find it no were on the most important place HP.com. My software for HP on this device is wrong it tells me that this HP labtop was made in 2018 plus warrenty is out I don't have I should my oth HP Labtop a little over a year old has warrenty and it's being fixed. I don't get it I'm not a technical person. I know the basics how to update, clear cookies, clear my browser before I sign out. I don't know whats going on but it's fishy. I know this Labtop was made by HP but I can't resole my issues. Updates won't let me do it that came the Labtop. HP.com doesn't help their web site. I'm done with all options. Please help

WAWood · ‎06-07-2020

@dalexandre76

The HP warranty date is set when the PC is BUILT, not when it is SOLD. So, if you buy a PC this month, but it was built in July of 2019, the warranty will show an End Date of July 2020, not June 2021.

So, the first thing you need to do is clear up the warranty issue -- and unfortunately, that is NOT something we can do for you. You have to contact HP Customer Support to do that on your own.

To contact HP Support for laptops, see the following link: https://support.hp.com/us-en/contact/laptops

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dalexandre76 · ‎06-09-2020

My friend I tried everything I tried everything I finally was able to get the PC started but it just goes into a black screen with the HP logo in the background and it dies and I have to hit the power button on the top of the laptop hit escape button and then it takes me into a start up menu I’ve tried all the options the only thing that keeps popping up is no data no data but then I ran a test on the the software and on the bio says they’re the bios version is there but for some reason the data is not there the hardware is fine I’ve run component test is fine I don’t know what else to do