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- Can't activate pre-installed MS Office 2021

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10-23-2023 04:38 AM
I purchased a brand new Victus15 gaming laptop that comes with a pre-installed MS office 2021 Im currently having problem with the activation of software. Been dealing this with a customer support who instructed me to uninstall and reinstall but didnt resolve my problem. Now everytime i open ms office app it then ask for a product which i do not have. Does any one here had similar issue?
10-25-2023 12:57 PM
Welcome to the HP support community
I understand that you want to activate MS office, I am glad to assist you.
Follow the steps mentioned in this HP document to fix the issue:- Click here
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee