Can't change the language in set up process

[Kerns534]

Just purchased this for the kids.  During set up language preference was set to french in error, and I can't get it changed back, so in set up everything is in french and I have no idea what it is saying or how to get it back to English so we can set it up and use it.

Any assistance would be appreciated.

Thanks

[Photoray002]

HI Kerns534

If you just set it up today and its using the wrong language, problem is you cannot navigate now to fix it because you dont read french.

Just do a recovery to reload Windows again but set it up in English this time.

It wont take very long to reload Windows 10 again. 15-20 min maybe.

Rapidly tap the Esc Key during power up and choose F11 for the recovery.

Follow the prompts.

Be sure to leave the power cord plugged in also.

[Kerns534]

I tried what you had suggested, but nothing.  Maybe I didn't explain wrong, as I maybe shouldn't have said the set up.  It occurred as soon as we turned it on and setting up language, time zone etc.  I have tried changing it to Canadian English, etc. but it still stays in French so I can not proceed any further and even get to into the set up of the actual computer, or set up wi fi network etc.   So now when I turn on that computer, it is automatically in French, and I can't even use the drop boxes for above as they are in french for the drop boxes and instructions for proceeding forward.

Any suggestions?

[Photoray002]

So you mean the default language when you first turn on the computer and it begins the setup is in French.

The only way I know of to change that is, you have to go into Windows and also load a language pack for what ever language you want to convert to.

How to change the system language across your whole Windows 10 PC 

If you cannot read French, I have no idea what you can do other than contact HP Support and have them send you a recovery drive that is in English as default. I assume in Canada, French is also considered native?

Contact HP Worldwide | HP® Official Site

@Sparkles1IF you get this... being familiar with Canada, You have probably ran into this before. Do you know what else this person can do?

[Photoray002]

Edited above.