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Jackie503
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Message 1 of 6
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Can’t connect a exp gdc

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HP 15-CS0053CL
Microsoft Windows 10 (64-bit)

Hi, I’m trying to connect a exp gdc on my laptop HP 15-CS0053CL, but after I connect it the graphic card work, but the screen won’t turn on only the caps lock keep flashing

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sandytechy20
HP Support Agent
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Message 2 of 6
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@Jackie503

 

Welcome to the HP support community.

 

Run an Extensive system test to check for hardware failures.

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click Extensive Test.

5. Click Run once, or Loop until error. While the test is running, the time remaining and test result for each component are shown on the screen.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Jackie503
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Message 3 of 6
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It said that my laptop don’t got any problem

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sandytechy20
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@Jackie503

 

Disconnect the exp gdc and then try to boot.

Perform a hard reset, click here for the steps.

And BIOS restore, here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Jackie503
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Message 5 of 6
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Still doesn’t work

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sandytechy20
HP Support Agent
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Message 6 of 6
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@Jackie503

 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Cheers.

Sandytechy20
I am an HP Employee

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