Can't contact HP Support , Issue with the account, issue with wireless Printer M140we

[Georgi_Be]

Hello, 

I have some problem with the HP account. On my HP smart software on Windows 11 there is an msg saying "Check your account". When sign in through a web browser and  check it - there is no problem. 

Second: My wireless connection stopped working. So I reset my printers and try to connect it again trough my application on my smartphone. It is almost done, but when i get a screen with msg "register device" - got an error msg, and says contact HP.

When i sign in to my HP account and try to reach HP support, the system find my location got a phone number. I called, and the guy says "Sorry but we are working only with business clients", and HE says just send an email to HP. I asked him to give me an email and there was no answer.

How can I contact HP, can some one help.

[Sneha_01]

Hi @Georgi_Be,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand the frustration of dealing with both account and wireless printer issues, especially when it’s challenging to get in touch with support. Here’s a step-by-step guide to help you address the issues with your HP account and wireless printer connection:

1. Resolve HP Account Issues

1.1. Clear Browser Cache and Cookies

• Clear Cache/Cookies: Sometimes clearing your browser's cache and cookies can resolve sign-in issues.
  • Google Chrome: Settings > Privacy and Security > Clear browsing data.
  • Firefox: Settings > Privacy & Security > Cookies and Site Data > Clear Data.

1.2. Try Different Browsers or Devices

• Switch Browsers: Try signing in using a different web browser (e.g., Chrome, Firefox, Edge).
• Use a Different Device: Attempt to access your HP account from a different device.

1.3. Reset Your Password

• Password Reset: If you suspect a password issue, go to the HP Account Password Reset page and follow the instructions to reset your password.

1.4. Check HP’s Account Help Page

• HP Support Page: Visit the HP Support Account Page for troubleshooting tips related to account issues.

2. Fix Wireless Printer Connection Issues

2.1. Reset the Printer Network Settings

• Printer Settings: On the printer’s control panel, navigate to the network settings and select the option to reset network settings or Wi-Fi setup.

2.2. Reconnect the Printer to Wi-Fi

• Wi-Fi Setup: Use the printer’s control panel to reconnect to your Wi-Fi network.
  • HP Smart App: On your smartphone, open the HP Smart app and select “Set Up a New Printer” or “Add Printer,” then follow the prompts to reconnect.

2.3. Ensure Printer and Router Compatibility

• Check Settings: Ensure your printer is within range of your router and that there are no network restrictions (e.g., MAC address filtering) affecting the connection.

2.4. Update Printer Firmware

• Firmware Update: Check if there’s a firmware update available for your printer on the HP Support website and follow the instructions to update it.

2.5. Troubleshoot Network Issues

• Network Reset: Restart your router and modem to ensure there are no network issues affecting the printer connection.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Georgi_Be]

Hello Rachel571, thank you for your reply,  I am Shure this won't help, but of course I will try.

Because this is the printer at home, I will do the suggestion in a couple of days and will text again what happend.

[Sneha_01]

HI @Georgi_Be,

Thank you for your response, 

Please feel free to reply to us and we will be more than happy to help you.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care and have a great day ahead!

Rachel571 

HP Support

[Georgi_Be]

Hello Rachel571, again

So There is something verry wrong.

I try everything you said. IT didn't work!

Still I have that msg: Check you account.....

It is interesting, that when I turn on the printer its Wi FI exclamation mark is blinking. When I put the usb cable direct to may laptop the exclamation mark stops blinking. And if I check my printers thru my HP smart   it seem my printer is connected to WI FI and have internet and everything is OK.

If i restart the computer and the printer - its same again. Wi fi exclamation mark is blinking again.

I checked my HP account - everything is OK. There is some msg about updates. I try to update the printer but no way. I got some msg that i cant register the printer to my account, but i already have register it.

Third problem: when I try to reset da WI FI, i got to a msg that again cant register the printer.

I am sending a picture of the Error - it is said - contact HP.

I am from Bulgaria, so the HP Easy Start is in Bulgarian. But I think you will find the Error code.

SO I need to contact HP. PLEASE HELP

[Sneha_01]

Hi @Georgi_Be 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support