cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 1
58
Flag Post

Can;t deactivate fingerprint recognition

HP Recommended
ProBook 450 G2
Microsoft Windows 8.1 (64-bit)

I activated fingerprint recognition in HP Drive Encryption when I bought this laptop for myself, now I want the family to have general use so I want to deactivate the fingerprint function.  Drive Encryption is connected to Client Security and when I try to open that it doesn't recognise my Windows password.

 

I've tried uninstalling Client Security and Drive Encryption but I can't make any changes to either without it recognising my Windows password.

 

Can anyone help?

 

Thanks.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation