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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-27-2020 07:37 PM

HP Recommended
Product: ProBook 450 G2
Operating System: Microsoft Windows 8.1 (64-bit)

I activated fingerprint recognition in HP Drive Encryption when I bought this laptop for myself, now I want the family to have general use so I want to deactivate the fingerprint function.  Drive Encryption is connected to Client Security and when I try to open that it doesn't recognise my Windows password.

 

I've tried uninstalling Client Security and Drive Encryption but I can't make any changes to either without it recognising my Windows password.

 

Can anyone help?

 

Thanks.

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