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HP ENVY x360 - 15m-bq121dx

Hi! On my HP envy once powered on it comes to a screen that says “your pin is required to sign in” then I click to key pin in and it states that my pin is no longer available due to change to the security settings I can set it up again by going to settings>accounts>sign in options…..however I’m not able to pull up settings…..any suggestions/advice /help I’d appreciate it greatly!!!!

thanks!!! 

1 REPLY 1
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Hi,

Thank you for visiting the HP Support Community.

In that case it is not permitted to post instructions about locked password, bios password, windows password cause security measures.

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

Regards. Stay safe.

I work on behalf of HP.
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