cancel
Showing results for 
Search instead for 
Did you mean: 
New member
2 1 0 0
Message 1 of 4
99
Flag Post

Can’t download any MP4’s

HP Recommended
HP Stream Laptop 11-y000
Microsoft Windows 10 (64-bit)

Hello I need help I want to download my own MP4 videos and I can’t because I get (couldn’t download - network issue) or in chrome I get (failed - network issue) I’m also getting a error ( 0xc10100be ) I’ve been trying for a week now I’ve reset my laptop 5 times and updated to the newest version 20H2 (OS BUILD 19042.685) I don’t want to buy any tools and the videos work fine I’m just trying to download them off YouTube. My internet is fine I even got PRTG network Monitor but on it it’s something to do with HTTP and the status is down (HTTP/1.1 503 service temporary unavailable) but only get that when trying to download my videos I’ve never had this issue a couple years ago roughly 2-3 please someone help me resolve this issue 

3 REPLIES 3
Level 15
Level 15
9,897 9,803 792 3,772
Message 2 of 4
Flag Post
HP Recommended

Hello,

 

Welcome to the HP Support Community !

 

I am afraid this probably has nothing to do with your computer but is either caused by your network service provider or the website service you use.

Google is making it difficult for users to freely download their content, situation is very dynamic in this area. YouTuve it is meant to be used on their website. You can try this website here   to post a URL and then convert it, finally download either MP3 or MP4 files. Your at your risk, the website is not official and has nothing to do with Google or HP .

 

 

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
** Click below on Accept As Solution and ThumbUp+ buttons if my comments helped or to say thanks.
Reply
0 Kudos
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Gone threw all the network stuff no problem there and that link don’t work I try to convert it takes me to a new tab 

Reply
0 Kudos
Level 15
Level 15
9,897 9,803 792 3,772
Message 4 of 4
Flag Post
HP Recommended

It works for me here.

 

Try with a different browser (Chrome, Firefox, Opera), try with a browser with no extensions, etc

Try with a different network (like from a mobile hotspot, different ISP from a different location).

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
** Click below on Accept As Solution and ThumbUp+ buttons if my comments helped or to say thanks.
Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation