Can't download apps

[AMartin91]

I am trying to downlad ITunes from the Microsoft app store and its just saying copy link not giving me the option to download anything or go to the link.

[Raj_05]

Hi @AMartin91,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're trying to download iTunes from the Microsoft Store and encountering an issue where it only shows "Copy Link" instead of a download button, here are a few steps you can try to resolve the problem.

Check Microsoft Store Connection

• Ensure you are signed in with your Microsoft account.
• Check your internet connection to ensure the Store can load properly.

Restart the Microsoft Store

• Close and reopen the Microsoft Store app. Sometimes, restarting the app can resolve temporary glitches.
• You can also try logging out of your Microsoft account and then logging back in.

Clear Microsoft Store Cache

• Press Windows + R to open the Run dialog box.
• Type wsreset.exe and press Enter. This will reset the Microsoft Store cache and may resolve the issue.
• The Microsoft Store will reopen automatically once the reset is complete.

Update Microsoft Store

• Open the Microsoft Store, go to the Library (usually found in the bottom-left corner), and check for updates.
• If there is an update for the Store itself, make sure to install it.

Check Windows Updates

• Ensure your Windows system is up to date by going to Settings > Update & Security > Windows Update and checking for updates.
• Sometimes the Store behaves oddly when your Windows version is outdated.

Try a Different Browser

• If you are viewing the Microsoft Store website in a browser, ensure you are using a supported and up-to-date browser like Microsoft Edge or Google Chrome.

If these steps don’t work, you can try downloading iTunes directly from Apple’s website as an alternative:

• Visit the official iTunes download page on Apple’s website to install iTunes without using the Microsoft Store.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support