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‎07-18-2019 03:40 PM

HP Recommended
Product: HP ENVY x360 m6 ConvertibleExample: Pavilion 65XX
Operating System: Microsoft Windows 10 (64-bit)

Can't find PERFORMANCE TUNE-UP CHECK  ... HP support assistant not installing.

OS Name Microsoft Windows 10 Home
Version 10.0.14393 Build 14393
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-NP23AIJ
System Manufacturer HP
System Model HP ENVY x360 m6 Convertible
System Type x64-based PC
System SKU W2K42UA#ABA
Processor Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz, 2400 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde F.16, 8/11/2016

2 REPLIES 2

‎07-18-2019 04:11 PM

HP Recommended

@toddharshman 

 

Please re-install or update HPSA using the following instructions

 

   https://support.hp.com/au-en/document/bph07165

 

Regards.

BH
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‎07-18-2019 04:50 PM

HP Recommended

 I get an error message saying 'HP Support Assistant was not installed successfully. An error occurred during the installation: 183".

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