10-11-2016 04:35 PM
Greetings, I bought my notebook 2 month's ago, and now I've decided to install Windows 7 x64 SP1 because the device was slow. But now 2 of the 3 usb ports aren't working. I tried to install the chipset driver, but I get an error message saying that my system does not meet the requirements. Any idea?
Solved! Go to Solution.
10-11-2016 04:51 PM
Allow me to welcome you to the HP forums!
I read your post about problems with your new HP PC and wanted to help.
You should not be having problems with a PC this new.
While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.
I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
10-11-2016 05:12 PM
You need to install the AMD Chipset Drivers from the link below and restart the PC. They will install the smbus and usb 3 controllers. You want the 1st file listed on the webpage.